Privacy Policy

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This privacy policy explains how Cunningham-Silk uses the personal data we collect from you when you use our website, are contacted regarding a potential claim and/or contact us through email, telephone or letter.

Data

Data we collect

Cunningham-Silk collects the following data:

When you are making a general enquiry or referring a case we will ask you for the following personal identification information:
1. Title
2. Names
3. Postal Address
4. Email address
5. Contact number

2. When we request information relating to a family tree we will ask for the following personal identification information:

a. Name of relatives

b. Maiden name

c. Last known address

d. Date of vital records such as date of birth, marriage and death.

e. Information about vital records such as place of birth, marriage or death.

f. Relationship to the deceased

If you are requesting a paid service such as official documentation service, family tree verification, or when an estate is due to be paid, we will ask you for the following personal identification information:
1. Title
2. Names
3. Address
4. Email address
5. Telephone numbers
6. Your bank details

How we collect your data

We will collect your personal identification information from:

1. You when you volunteer the information verbally, such as an in person, through virtual meeting or over the telephone, or in writing such as a letter, email, or website enquiry form.

2. Genealogy websites to assist in the process of identifying potential heirs.

3. Publicly available sources such as the electoral register, BT phone book and/or the registers for births, marriages, and civil partnerships.

How we use your personal data

You directly provide Cunningham-Silk with most of the data we collect. We collect data and process data when:

1. You contact us about an estate

2. You confirm and verify your identity

3. We process your claim to an estate

4. Information is required in order for us to complete our contractual obligation to beneficiaries.

How we store your data

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Request the use of one of our services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
If our services are required by a third party such as a solicitor or local authority.

How will we use your data?

Cunningham-Silk collects your data so that we can:

Process your claim.
Keep you updated on an ongoing claim.
Provide a required service such as family tree verification or obtaining official birth, marriage and death certificates, etc.

When Cunningham-Silk processes your order/claim, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases/claims. We may also share your personal data to identify and communicate with beneficiaries, when instructing legal firms or executors and/or any other third party that is required when carrying out our contractual duties.

How do we store your data?

Cunningham-Silk securely stores your personal data on our systems whereby a two-system login is required in order to access information. Upon the completion of a contract and the distribution of an estate, personal information regarding living persons will be destroyed accordingly however, due to the nature of genealogical research and its historical value we reserve the right to retain completed research records, such as family trees and certificates, permanently in our archives. Family trees are provided to all beneficiaries of an estate however, details of non-entitled spouses and/or living children of beneficiaries as well as contact details of beneficiaries, will be removed prior to this.

What are your data protection rights?

Cunningham-Silk would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

· The right to access: You have the right to request Cunningham-Silk for copies of your personal data. We may charge you a small fee for this service.

· The right to rectification: You have the right to request that Cunningham-Silk correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

· The right to erasure: You have the right to request that Cunningham-Silk erase your personal data, under certain conditions

· The right to restrict processing: You have the right to request that Cunningham-Silk restrict the processing of your personal data, under certain conditions

· The right to object to processing: You have the right to object to Cunningham-Silk processing of your personal data, under certain conditions

· The right to data portability: You have the right to request that Cunningham-Silk transfer the data that we have collected to another organization, or directly to you, under certain conditions.

For more information on your rights under the GDPR see https://ico.org.uk/for-the-public/

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Email: info@cunningham-silk.com

Call us at: 01843 598 690

Or write to us: Cunningham-Silk Inheritance & Probate Specialists

Marlowe Innovation Centre

Marlowe Way

Ramsgate

Kent CT12 6FA

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information about cookies, visit All About Cookies.

How we use cookies

Cunningham-Silk uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website
To improve our website.

Types of cookies we use

Our website uses the following cookies:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the Cunningham-Silk website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Cunningham-Silk website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Cunningham-Silk keeps its privacy policy under regular review and places any updates on its website cunningham-silk.com . This privacy policy was last updated on 10th November 2021.

Who to contact

How to contact us

If you have any questions about Cunningham-Silk’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us.

Email us at: info@cunningham-silk-.

Call us: 01843 598 690

Or write to us at: Cunningham-Silk Inheritance & Probate Specialists